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All internet purchasers shall receive a "Booking Confirmation Email with Booking Number".
Kindly print out the email and follow the instructions in the email to redeem your tickets.
You will need the following items during your TICKET COLLECTION:
a. Printed copy of the confirmation email / eTickets (if applicable).
b. Purchaser's IC / Passport (for Verification Purpose)
c. Payment Credit Card (for Verification Purpose)
If you would like to assign another person to collect your tickets, the person who come to collect the tickets will need to produce the following items:
a. Printed copy of of the confirmation email / eTickets (if applicable).
b. Third Party Collection Authorization Letter (Download Here)
c. Photocopy of the Purchaser's IC / Passport
d. Photocopy of the Payment Credit Card (Front Side only)
BUYTICKETS reserves the right to HOLD your ticket(s) if you failed to produce the abovementioned items.
You can choose from the following options to COLLECT your tickets:
Option 1 : (*ADVISABLE METHOD*)
Walk in to the following Outlets to collect your hard ticket(s).
Ticket Collection shall be close 3 days before the Event / Concert.
Galaxy Office @ Mid Valley
Suite 23-2, The Boulevard, Mid Valley City
Monday to Friday [10am - 7pm]
Close on Saturday, Sunday and Malaysia Public Holidays.
Galaxy Ticketing Counter @ Sg. Wang
Concourse Level, Sungei Wang Plaza
Daily [12pm -9pm]
Option 2 :
Collect your ticket(s) on the event day at BuyTickets Ticket Collection Counters which shall open from 2pm onwards.
A TICKET COLLECTION COUNTER SHALL BE SET UP AT THE EVENT VENUE.
You are advised to collect your tickets as early as possible in order to avoid long queue at Ticket Counters on that day.
***Please take note that Ticket Collection Counter shall be close One (1) Hour before the event start.
(For events held at Genting Highlands, the TICKET COLLECTION COUNTER shall be open at 5pm)
Purchaser to be bound by the Terms & Conditions of sale specified here in and any other provision as may be specified from time to time.
One admission per ticket. (Regardless of age)
No cancellation or refund allowed once ticket sold.
Tickets are not transferable.
Ticket has no cash value and cannot be exchanged for cash or refund.
Each ticket allows admittance for one (1) person regardless of age.
Ticket can be upgrade but not downgrade and it is subject to availability. This can only be done at BuyTickets Office with extra administration fee.
Lost or damaged ticket will not be entertained.
The QR code on each e-ticket only allows one entry per scan. (only applicable to eTickets entry)
Unauthorized sale or duplication of this e-ticket may prevent your admittance to the event. (only applicable to eTickets entry)
Keep the e-ticket in a safe place as you would to money or regular tickets. (only applicable to eTickets entry)
BuyTickets reserves the right to change the terms and conditions at any time, and you agree to abide by the most recent version of the terms and conditions.
Kindly contact us at 603-2298 7363 or
if you need assistance regarding to ticket collection.